Course curriculum

    1. Welcome to the Program

    2. The Xfinity Footprint

    1. ACP Overview

    2. The Current State of the Program

    1. Gather Your Materials

    2. Your BPID

    3. When Will I Receive My BPID?

    4. MFA Set Up - Microsoft Authenticator App

    5. What should I do if my account is locked?

    1. Xfinity Product Introduction

    2. Internet Essentials +

    3. Connect & Connect More

    4. Broadband Fact Labels

    5. NOW TV

    6. NOW TV Guide

    7. Product Knowledge Check

    1. Order Entry Overview

    2. Address Serviceability

    3. Calling in an IE+ Order

    4. Placing Orders in XOE

    5. Customer Consent

    6. Best Practices

    7. What if the address is not serviceable?

    8. What if they are an existing customer?

    9. Order Entry Knowledge Check

    1. Why Sales Integrity Matters

    2. Sales Audits

    3. Program Expectations

    4. Sales Integrity Pledge

About this course

  • Free
  • 35 lessons
  • 1 hour of video content

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